Refund Policy

Last updated October 13, 2026

We want you to be confident before you pay, which is why every plan starts with a 7-day trial that you can cancel before any charge is made.

Trials

A payment method is required to start a trial. Cancel from your Account page before the trial ends and you will not be charged.

Monthly plans

Monthly charges are non-refundable once the billing period has started. Cancel at any time and your access continues to the end of the period you paid for; you will not be charged again.

Yearly plans

If you cancel a yearly plan within 14 days of the first yearly charge and have run fewer than 30 ticker checks in that time, email us and we will refund the charge in full. After 14 days, yearly charges are non-refundable, but your access continues to the end of the year.

Billing errors and outages

If you were charged in error, charged twice, or the Service was materially unavailable for an extended period, contact us and we will put it right with a refund or credit.

How to request

Email billing@leapsdesk.com from your account email with your username. Refunds are returned to the original payment method through Stripe and usually appear within 5-10 business days.

Chargebacks

Please contact us before disputing a charge with your bank; we resolve almost everything within one business day. Accounts with open chargebacks are suspended until resolved.